However, I feel Peter Pan did little to enhance the experience. For those looking to do this, Greyhound was an excellent coach company. We were looking to travel from Sydney to Cairns over a period of just under 3 weeks: True Blue Sailing is a great company to use for the Whitsundays. So we went into the store in the afternoon keen to book the trip and spoke to a different agent who said there was a bus but it left at 11am. So far so good! We were gutted and angry. Both these incidents I will concede are isolated in their nature and perhaps not a fair reflection of the company a a whole. Needless to say, he double checked and confirmed it was at 11am and quite rudely suggested we were probably getting confused with the different time zones between Queensland and New South Wales spelt New South Whales in the store- another source of humorous mockery.
Unfortunately, this was not the case for my friend and I though we were later to wish it had. Credit where credit is due, the chap I spoke to went out of his way to help. We wanted to take a bus down to Byron Bay for a day trip. However, I feel Peter Pan did little to enhance the experience. Apparently bed bugs lay their eggs in zips This should have been very thoughtful but the handles on both my friend's bag and mine broke within meters of leaving Peter Pan which meant we had about a mile walk with bags with no handles. Now the reason we had booked through an agency and not sorted the trip ourselves was so that problems like this did not occur. To cut a long story short, several emails later and I was left fuming. The staff there were very sympathetic and arranged for me to get in touch with the agent who had made the mistake. All of this I hope might help anyone planning a similar trip to the one we did. No sense of regret at the mistake in the first place. We said this sounded good and we would think about it and confirm in the afternoon. Having to get a train at our own expense at 6 in the morning to get to the bus stop in Brisbane was hardly our idea of a relaxed travelling experience. We booked through Peter Pan because it allowed us to essentially customise our own tour to suit our needs and the time frame we were looking to travel in. We asked him to double check because his colleague had told us it was at 10am. Have a great time! We had a great day in Byron Bay enjoying the New Years celebrations and returned to Peter Pan in surfers paradise the next day to take up our issue. Perhaps we should have checked this but having been so confidently told by the chap working in Peter Pan that it left at 11, we had not done so. There was no token of goodwill gesture. Unfortunately, 'Peter' already had our money so we didn't have much choice. We went into the store initially just to find out roughly how much this would cost. Another minor gripe, though not something on which you could heavily criticise the company, occurred at Airlie Beach prior to our trip round the Whitsunday Islands. No sympathy for the trouble we had undergone due to their company's mistake. So far so good! True Blue Sailing is a great company to use for the Whitsundays. Alternatively, pay the extra for a tour with STA travel or someone similar. We were leaving early on the 2nd so had no choice but to sort the issue when we got to Rainbow Beach. Peter Pan Travel- perhaps the childish name is enough to steer most customers away.
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